Introduction

The Singapore Police Force (“SPF”) of the Ministry of Home Affairs (“MHA”) operates numerous Customer Service Counters across Singapore. The Customer Service Counters serve as convenient customer service points to provide information and services to the members of public (MoP).

SPF seeks to modernize the operation at the selected Customer Service Counters to adopt automated kiosk technology for providing round the clock services to the MoP.

Self-Help Kiosk (SHK)

Self service e-reporting touchpoint with built-in VC capabilities and remote support, Facial recognition technology.

The Self-Help Kiosk Module (SHK) allows MOP at the Customer Service Counter to lodge online electronic reports, real time Video Conference/ Video Call (VC) with the police officer through its user friendly touch enable Graphical User Interface.

The module communicates with the Virtual Desktop (VD) through the Delivery Controller to retrieve the system information and send control commands. The UI featuring software buttons, software keyboard and instructions for MOP to navigate the UI using touch control or use the built-in hardware keyboard with roller mouse.